When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
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For any undamaged product, simply return it with any included accessories and packaging along with any relevant documentation within 28 days of the date you receive the product, and we will offer a refund based upon the original payment method once we are in receipt of the returned item. In addition, please note the following:
(i) Items are returned at a cost to the buyer not the seller and it is advisable for you the buyer to obtain a tracking number for the recorded return of the item;
(ii) the following products are not eligible for return: Commissions as these are approved by the buyer prior to purchase and the completion of the transaction as they are Bespoke items . Commissioned Artworks are agreed between the buyer and the Artist in advance and images will be approved by the buyer prior to the payment of funds therefore refunds will not be given and returns are not accepted on commissioned Artworks
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To start the returns process or discuss any problems with an Artwork please email in the first instance and we will do whatever we can to resolve any issues you may have:
Email; squirrelandspruce@gmail.com
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Please package artworks carefully and send them using a reputable courier or mail company. You the customer/buyer is responsible for return shipping/mailing costs. It is advisable to obtain a tracking number to ensure the item is safely received as only then will a refund be issued upon the safe receipt of the original works.
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Please send Returns to :
Squirrel & Spruce Studios
2 Littlecroft
London
SE9 1NH
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Please Email squirrelandspruce@gmail.com with the tracking number for the returned item